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ePlanIt is committed to your satisfaction and success in using our
products and services. When you choose ePlanIt, you get more than just a
construction management system. You get industry-specific business
solutions backed by a customer care commitment. Our focus is to provide
you with dependable, accessible and consistent services and support to
implement, deploy and run the products that help you succeed. When you
contact ePlanIt Technical Support, you are connecting directly into a
group of people with years of internet technology and construction
management experience - the same people who developed the products and
services we offer.
ePlanIt offers a wealth of service and support
resources to meet your needs. Contact a support specialist through one
of the following methods:
E-mail Support
Contact e-mail:
24/7- response within 24 hours
Phone Support Help Line
Phone: (214) 472-3412
FAX: (214) 432-2641
Monday through Friday 8am-6pm CST
Frequently Asked Question - get answers to common
questions
Online Documentation
- online product technical documents
Knowledge Database
Subscribing to a service plan enhances the value of your ePlanIt
products. You'll keep everything updated and gain inside knowledge to
help you get the most out of your ePlanIt Construction Management
products and keep your projects running smoothly.
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When you purchase ePlanIt's products and services you receive 60
days of unlimited complimentary technical support
from the date of purchase. Support requests may be made by phone, fax,
, or by a
support request form. Use the contact
information provided above to access our support staff at any time
during this period. As a customer you'll also be able to access our
on-line help or search for answers in our Knowledge Database. Free
hardware maintenance is included for the entire duration of your
contract regardless of your service plan.
By subscribing to our Extended Support Plan you get unlimited access to
our support staff via our Support Request Service. Simply open a support
ticket and a Support Specialist will respond within 24 hours. As an
ePlanIt customer you can continue to use our on-line help and Knowledge
Database to assist you in finding answers to common questions.
You'll also receive free updates and products enhancements as soon as
they become available quickly and easily.
Get peace of mind with unlimited technical support. As a Premium Support
subscriber, you receive all the benefits of our Extended Support Plan
plus you'll be assigned a personal account manager and receive direct
access to our skilled support team and technical experts. You get
unlimited access to ePlanIt support by phone, fax, e-mail, or by
completing a support request form.
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support request
form
24/7- response within 24 hours
Phone Number (214) 472-3412
Monday - Friday 8am-6pm CST
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